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1. "Not allowed to checkout" or app closes & will not allow you to log back in.

Your Kansas Library eCard has expired. Any library in Kansas can renew it for you, so you may call or visit your local library or email the State Library at kslc@ks.gov

2. Android: Server error when checking out/downloading book.

Error message may include "Fulfillment Error" and "download expired" or even "Check date & time."

Date, time, and time zone are very important for communication with ebook servers! On your device, access Settings and select "Date & Time." Check these:
--Date
--Time - must be exact as possible.
--Time Zone - should be US Central Time zone for Kansas users. Do not use the same GMT -6 or -5 zone with a non-US country or city name attached. Not all countries do Daylight Savings Time or do DST on the same schedule as the US. You may need to re-check the time after fixing the time zone!

3. Windows: software won't stay open or not showing books.

This process clears the software cache in Windows. Your checkouts or holds will not be lost, they are saved on Cloud Library's servers under your library card number.

Windows 10, 7, or Vista:
1. Go to the Start Menu.
2. In the Search programs and files box, enter exactly %appdata% and hit enter on your keyboard.
3. This should pull up a list of folders. Delete the Bibliotheca folder. If there is also a 3M Cloud Library folder delete it too.
4. Once this is done, close the window you have open, and try reopening Cloud Library. You should have to log in.

Windows 8:
1. Go to the desktop area.
2. Hold down the Windows key on your keyboard (looks like a flag, usually near Alt) and press R.
3. This opens the "Run" box, enter exactly %appdata% and hit enter on your keyboard.
4. This should pull up a list of folders. Delete the Bibliotheca folder. If there is also a 3M Cloud Library folder delete it too.
5. Once this is done, close the window you have open, and reopen Cloud Library. You should have to log in.

4. Nook: Error dialog user not activated.

This is most common for people that are new to using library ebooks. The Nook did not automatically see the Adobe ebook security being used on the Cloud Library, so we are going to introduce it to Adobe security using Adobe Digital Editions.

Before doing this, close Cloud Library on your computer (to keep it out of the way) AND delete the copy of the ebook(s) from your Nook. You can transfer a fresh copy after the fix.

1. Go to the Adobe Digital Editions download page. Download & install the proper version for your computer (Windows or Mac).
2. When ADE is installed, open it. The software will see that you are already using Adobe security on Cloud Library and match it.
3. Plug your Nook into the computer. ADE will recognize it and show the name of your Nook under "Devices" on the left side.
4. ADE may have automatically updated Adobe security on the Nook when it recognized the device, but check by:
-Click the name of your Nook (under Devices) once to select it.
-Click the gear icon for the Devices area.
-This shows a menu. Select "Authorize device." If you cannot click this, then ADE did automatically update the device. If you can click it, doing so finishes the setup.

You may now close Adobe Digital Editions, reopen Cloud Library, and transfer a new copy of the book to your Nook.