Update 4:00 PM:
OneClick Digital and Cloud Library both report they believe all
problems have been resolved.
OneClick specifically recommends removing and reinstalling the
media manager if problems persist, to be sure you have the latest version.
While Cloud Library has determined most of the problem for them
relates to the major maintenance done on July 26, removing and reinstalling
software/apps is always a logical thing to try!
From OneClick Digital Support:
- Our Development Team has confirmed that there was a known issue
that happened briefly yesterday afternoon, however has also confirmed that this
issue has since been resolved.
- They also recommend that if there are continued issues
accessing the service patrons may need a remove and reinstall.
Update from Cloud Library 11:00 AM:
- We have been having some slight issues with some specific patron
apps over the past 48 hours. I just talked with the team and I believe
nearly all of them are now resolved as of this morning. Let me touch base
with the team in regards to the info that you have included I can give
you a more specific update shortly.
We are seeing widespread issues with both OneClick Digital and
Cloud Library. Problems range from being unable to login with a valid account
to download and playback problems. We are making both providers aware of the
severity of problem, and will provide updates here as we
Thanks for your patience!