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Statewide Online Services News

Statewide Services covers Online Resources (databases), Digital Book eLending (ebooks, audiobooks, video storybooks) and the Kansas Library eCard. 

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Aug 02

Digital Book Issues - 8/2/2016

Posted on August 2, 2016 at 3:57 PM by Jeff Hixon

Update 4:00 PM:

OneClick Digital and Cloud Library both report they believe all problems have been resolved.

OneClick specifically recommends removing and reinstalling the media manager if problems persist, to be sure you have the latest version.

While Cloud Library has determined most of the problem for them relates to the major maintenance done on July 26, removing and reinstalling software/apps is always a logical thing to try!

From OneClick Digital Support:

  • Our Development Team has confirmed that there was a known issue that happened briefly yesterday afternoon, however has also confirmed that this issue has since been resolved.
  • They also recommend that if there are continued issues accessing the service patrons may need a remove and reinstall.

Update from Cloud Library 11:00 AM:

  • We have been having some slight issues with some specific patron apps over the past 48 hours. I just talked with the team and I believe nearly all of them are now resolved as of this morning. Let me touch base with the team in regards to the info that you have included I can give  you a more specific update shortly.

We are seeing widespread issues with both OneClick Digital and Cloud Library. Problems range from being unable to login with a valid account to download and playback problems. We are making both providers aware of the severity of problem, and will provide updates here as we can.

Thanks for your patience!